Outsourcing to Russia

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WHICH PROCESSES ARE MIGRATING OFFSHORE?


  • Back-office tasks, like basic data entry, transaction processing, and document management
     
  • Customer contact, such as customer relations (call centers and on-line customer service), telemarketing, and collections
     
  • Shared corporate services, like finance/accounting, and HR
     
  • Knowledge services and decision analysis, such as research services, customer analysis, portfolio analysis, and credit underwriting
     
  • Research and development, such as basic research, engineering and design (design specs, pilot/prototypes, testing, production design and optimization), and software product/application development
     
  • IT, including custom application development and maintenance, IT help desk, and infrastructure management
     
  • Industry-specific processes, such as rules-based underwriting in insurance, mortgage processes for banking, and billing processes for telecoms

 
 
 
 
Source: Russian Digital Alliance analysis; EngiNext analysis.
Russian Outsourcing Industry:

OFFSHORING DESTINATIONS WORLDWIDE

BENEFITS OF OFFSHORE OUTSOURCING

COMPETITIVE POSITIONING OF RUSSIA

THE RUSSIAN EDUCATIONAL SYSTEM

QUALITY OF RUSSIAN TALENT

OFFSHORE OUTSOURCING TO RUSSIA

CHALLENGES AND STRENGTHS OF OFFSHORE OUTSOURCING

WHICH PROCESSES ARE MIGRATING OFFSHORE?

OUTSOURCING & OFFSHORING SAVINGS POTENTIAL VARIES BY INDUSTRY

A LONG LIST OF CHALLENGES FACES CEOS WHEN MAKING OUTSOURCING DECISIONS